Privacy policy

Last updated: August 2026

Varnesi House ("we", "us") operates this website and online store. This policy explains what information we collect, how we use it, and the choices you have. By using our site, you agree to the practices described here.

Information We Collect

Depending on how you use our site, we may collect:

Contact details — your name, email address, phone number, and billing and shipping addresses.
Order and payment information — items purchased, transaction details, and payment confirmations. Payments are processed by our payment providers; we do not store full card numbers.
Account information — username, password, and saved preferences, if you create an account.
Messages you send us — anything you include when you contact customer support.
Device and usage information — your IP address, browser and device details, and how you interact with our site, collected automatically through cookies and similar technologies.

We collect this information directly from you, automatically as you browse, and from the service providers who help us run the store.

How We Use Your Information

- To process and fulfil your orders, arrange shipping, and handle returns or exchanges.
- To create and manage your account and remember your preferences.
- To provide customer support and respond to your enquiries.
- To send marketing or promotional messages, where you have chosen to receive them. You can unsubscribe at any time.
- To protect against fraud, keep payments secure, and maintain the safety of our site.
- To meet our legal obligations and enforce our terms.

How We Share Your Information

We do not sell your personal information. We share it only where necessary:

- With service providers who operate the store on our behalf — our e-commerce platform, payment processors, shipping and fulfilment partners, analytics providers, and customer support tools. They may process your information only for the services they provide to us.
- With advertising partners, where personalised advertising is enabled and you have not opted out.
- Where you have asked us to, such as sending your details to a courier to deliver an order.
- Where required by law, or in connection with a business sale, merger, or similar transaction.

Our store is hosted by a third-party e-commerce platform, which processes information about your visit in order to provide and improve the service.

Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how the site is used, and — where enabled — support advertising. You can manage cookies through your browser settings, though some parts of the site may not work properly if you disable them.

Other Websites

Our site may link to websites we do not control. We are not responsible for their content or privacy practices, and we encourage you to read their policies before sharing information with them.

Children

Our site is not intended for children, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us and we will delete it.

Security and Retention

We take reasonable steps to protect your information, though no method of transmission or storage is completely secure. We keep your information for as long as needed to provide our services, meet legal and accounting obligations, and resolve any disputes.

Your Rights

Depending on where you live, you may have the right to:

- Request a copy of the personal information we hold about you.
- Ask us to correct or delete it.
- Receive your information in a portable format.
- Opt out of the sale or sharing of your information for targeted advertising.
- Object to or restrict how we process your information, or withdraw consent where we rely on it.

To exercise any of these rights, email us at **info@varnesi.com**. We may need to verify your identity first, and we will respond within the time frame required by law. We will never treat you differently for exercising your rights.

If you are unhappy with how we have handled your information, you may also contact your local data protection authority.

International Transfers

We may store and process your information in countries other than the one you live in. Where required, we rely on recognised legal safeguards, such as standard contractual clauses, to protect it.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted here with a revised "Last updated" date.

Contact

If you have questions about this policy or your personal information, email us at info@varnesi.com. We are the data controller of your personal information.